Returns & Exchanges
At Aroma Concepts LLC, we want you to be completely satisfied with your fragrance purchase. If you are not happy with your order, we offer a 14-day return window for items in their original, unopened packaging.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack the unopened fragrance in its original box with all protective seals intact to ensure it is not damaged during transit.
Ship the Item
Affix the provided return label or use a trackable shipping service to send the package back to our fulfillment center.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing